Legal
Falcrex Systems Inc, Vancouver, BC, publishes DNM (Document Naming Manager) and EMP Intake. Each product is sold on its own website and governed by that website's terms. A Paddle payment link for either product, such as an invoice or a request to update a saved card, can also open on our secure payment page at falcrex.com/checkout/. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Effective
Terms
- DNM: Terms at https://getdnm.com/terms and the end-user license at https://getdnm.com/eula
- EMP Intake: Terms at https://empintake.com/terms and the end-user license at https://empintake.com/eula
Refund policy
Paddle, our Merchant of Record, handles refund requests for DNM and EMP Intake purchases. You can ask within 14 days of the transaction through the support link in your Paddle receipt or at paddle.net, or email support@falcrex.com and we will point you to the right route. Paddle decides discretionary requests under its Refund Policy in effect at the time of the transaction. Statutory cancellation rights and remedies for a material defect we cannot fix apply in full. The governing text is the Refunds section of each product's Terms: https://getdnm.com/terms#refunds and https://empintake.com/terms#refunds.
Privacy
How this website handles enquiries and bookings: https://falcrex.com/privacy/. How each product handles application data, licensing, updates and purchases: https://getdnm.com/privacy and https://empintake.com/privacy.
Contact: support@falcrex.com